Hello, My name is Louis Badami; Your company installed a new "GENIE" garage door opener yesterday (8/1/24) at my home
(job # 90126481);
I received an email from Carlos Morales, your company President, asking for any comments I might have reguardeing the installation porcess. I chose your Co. because your are local, same day appoinment availability, BBB accredited & Good recommendations.
The installer, Manuel Planos did any Excellent Job on the installation. He was knowledgable, helpfull and friendly, he explained the operation of the unit to me.
I have two issues, as follows;
1-He said I would NOT be charged a credit card fee, my invoice has an estimated financing fee of $30.15??
2- I asked if there were any AARP, Senior, Military or other discounts that may apply? He Never replied to the question, nor is there a discount reflected on the paid in full invoice. PLEASE REMOVE THE FINANCING FEE AND APPLY ANY DISCOUNTS THAT MAY APPLY? I also left a message for Mr. Morales to return my call, Thank you!
Hello, My name is Louis Badami; Your company installed a new "GENIE" garage door opener yesterday (8/1/24) at my home (job # 90126481); I received an email from Carlos Morales, your company President, asking for any comments I might have reguardeing the installation porcess. I chose your Co. because your are local, same day appoinment availability, BBB accredited & Good recommendations. The installer, Manuel Planos did any Excellent Job on the installation. He was knowledgable, helpfull and friendly, he explained the operation of the unit to me. I have two issues, as follows; 1-He said I would NOT be charged a credit card fee, my invoice has an estimated financing fee of $30.15?? 2- I asked if there were any AARP, Senior, Military or other discounts that may apply? He Never replied to the question, nor is there a discount reflected on the paid in full invoice. PLEASE REMOVE THE FINANCING FEE AND APPLY ANY DISCOUNTS THAT MAY APPLY? I also left a message for Mr. Morales to return my call, Thank you!
- Lou Badami